Warranty Coverage

Our lifetime warranty covers any issues arising from faulty workmanship or materials when the product is used under normal domestic conditions. If a defect is attributed to a manufacturing fault, we will replace the item with a similar product or one of equal value free of charge.

What’s Not Covered

• Normal wear and tear (e.g., scratches, chips)
• Cosmetic damages (e.g., stains, discolouration)
• Accidents, misuse, or neglect
• Products not purchased new from MAKO
• Items without valid proof of purchase or product registration
• Commercial usage
• Rust or discolouration from improper cleaning
• Warping from misuse (e.g., overheating)
• Wok kit accessories

Consequential Damages

This warranty does not cover indirect or incidental damages resulting from the use or failure of the product.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

How to Make a Warranty Claim

1. Visit Contact Us Page or claim by clicking here Warranty Claim
2. Complete the contact form with your proof of purchase or product registration.
3. Describe the issue and attach relevant photos.
4. Submit the form and await a response from our customer support team.