Return and Replacement Policy

Returns & Replacement Policy

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact our Customer Service team as soon as possible after delivery so we can resolve it quickly. Where possible, we recommend notifying us within 7 days of delivery.

If your parcel appears to be lost in transit, please contact us and we'll investigate with the carrier before arranging an appropriate resolution.

To help us assess your claim, please contact our Customer Service team at support@cookdinehost.com with:

• Your order number
• The email address used to place the order
• Photos or videos of the issue (where applicable)

If your claim is approved, we'll provide a replacement, refund or store credit in accordance with your rights under applicable consumer law and our warranty policy.

Cookware Warranty

If a manufacturing fault develops after use, please contact our Customer Service team. We'll assess your claim in accordance with the product warranty and your rights under applicable consumer law. Where required, we may request additional photos, videos or ask you to return the product for inspection.

View our Warranty Policy

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery provided:

• The item is unused and in its original condition, including original packaging in resalable condition.
• Proof of purchase is provided.
• You've contacted us to obtain a Return Authorisation.

Return shipping: Change-of-mind returns are sent at your own cost. We recommend using a tracked shipping service, as we're unable to accept responsibility for returns that are lost in transit before they reach us.

Please keep your tracking details until your return has been received and your refund has been processed.

Once we've received and inspected your return, we'll process your refund to your original payment method, less the original shipping charge (if applicable).

How to Return Something

1. Contact our Customer Service team at support@cookdinehost.com
2. Receive your Return Authorisation.
3. Please don't send your item back until you've received your Return Authorisation.
4. Pack your item securely.
5. Send your return using a tracked shipping service.
6. Email us your tracking number.
7. Once received and inspected, we'll process your refund or replacement.

Order Cancellation & Amendments

We'll endeavour to cancel or amend your order provided it hasn't been packed or dispatched. As our warehouse processes orders quickly, this isn't always possible, but we'll do everything we reasonably can to assist before your order ships.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer law. If you're entitled to a remedy under the law in your country, those rights continue to apply regardless of this policy.

A Few Things to Know

• Import duties, customs charges and GST/sales tax collected by your local customs authority aren't refundable by us unless the return is the result of our error.
• Your bank or payment provider may take additional time to process your refund once we've issued it.

Still Need Help?

If you can't find the information you need, please contact our Customer Service team via our Contact Us page or email support@cookdinehost.com. We're always happy to help.