Policy last updated: 21 June 2023.

1. Background

Thank you for visiting our Site.

This Site is owned and operated by MK Ecco Pty Ltd (ACN 661 329 595), trading as CookDineHost. These terms and conditions (Terms) govern your access to and use of the Site.

In these Terms, the words “we”, “our” and “us” refer to MK Ecco Pty Ltd and its directors, officers, employees, agents, related entities and affiliates and “you” or “your” means the person who agrees to be legally bound by these Terms.

Any new features or tools which are added to the Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please read these Terms carefully before accessing or using our Site. By using the Site, including by placing an Order for Product(s) on this Site, you agree to be legally bound by these Terms. If you do not agree to be legally bound by these Terms, you must not, and are not permitted to, use this Site.

2. Definitions

In these Terms:

“Content” means all of the material and information (including all text, links, graphics, logos, audio and software) published on the Site.

“Intellectual Property” means all intellectual rights of whatever nature (whether or not registered or registrable), including, but not limited to, all copyright, trade names, trademarks, business names, domain names, logos, designs, patents and trade secrets.

“Order” means an order for one or more Products made on the Site.

“Privacy Policy” means the privacy policy of CookDineHost (as amended from time to time), the current version of which can be accessed at this link.

“Products” means the product items listed for sale on the Site from time to time.

“Site” means https://cookdinehost.com/ and any systems used by or in connection with that website, including servers and networks that host the website, and any Content used on or in connection with the website, including but not limited to data, source codes, graphics and images.

Any reference in these Terms: (i) to the singular includes the plural; (ii) to any act or statute includes any act or statute which supersedes, replaces or modifies any earlier act or statute; (iii) to persons includes all bodies and associations both corporate and incorporated and vice versa. Paragraph headings are for reference purposes only.

3. Site Use

You may only access or use this Site for your own personal use.

This Site and its Content are provided to you ‘as is’. Your access to and use of this Site is at your own risk.

In order to use this Site you will need internet access and devices and systems which are compatible with this Site. These requirements may at our sole discretion and without notice change and it is your responsibility to ensure that your devices and systems meet the relevant requirements. We have no obligation to make this Site available to you at any time or on any device or system.

You are responsible for taking all necessary steps to ensure that your access to and use of the Site does not expose you or your computer system to interference or harm, including interference or harm from viruses or other malicious computer code. We accept no responsibility or liability for any interference or damage to your own computer which arises in connection with your use of the Site or any linked website or service.

You may link to our Site, provided you do so in a manner that is at all times legal and does not damage our reputation. You must not establish such a link or engage in any conduct in relation to that link which represents any form of association, approval or endorsement that does not exist.

4. Unacceptable Activity

You must ensure that your access to and use of this Site is not inappropriate or prohibited by any laws which apply to you. This includes, but is not limited to:

1. breaching these Terms;
2. breaching the legal rights of another person or entity;
3. infringing the Intellectual Property rights of CookDineHost or a third party;
4. misusing, hacking into, reverse-engineering, circumventing, disabling, or undertaking or attempting to undertake any activity which will place an unreasonable burden on or otherwise disrupt the operation of this Site or any part of it;
5. posting or transmitting to this Site any unauthorised or unlawful material (including material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene or threatening, or which is otherwise detrimental to or in violation of our systems or network security).

We may stop, limit, regulate, restrict or withdraw, temporarily or permanently, your access to or use of the Site.

5. Promotions and Competitions

From time to time, we may run promotions and competitions. These promotions and competitions may be subject to separate terms and conditions, which will be published in this clause and separately on the Site.

Please read all additional terms and conditions before participating. By entering or participating in a promotion or competition, you agree to be legally bound by any additional terms. If you do not agree, you must not participate.

In case of any conflict between promotion-specific terms and these Terms, the promotion-specific terms will prevail.

The following applies to promotional codes:

1. Non-transferable and not redeemable for cash.
2. Only one promo code per order.
3. Cannot be used with other offers.
4. Cannot be applied to past orders.
5. Subject to specified conditions such as spend threshold, expiry dates, exclusions.
6. We may withdraw or vary codes at any time — this won’t affect confirmed orders.

6. Social Media

We do not necessarily endorse or agree with comments or statements made by users on our social media channels.

We may moderate and remove unlawful or inappropriate content at our discretion.

7. Orders

You may place an Order on the Site subject to these Terms.

By doing so, you:

1. Agree to pay the full price and delivery fees.
2. Warrant that all info is accurate and complete.
3. Warrant that products are for personal use only.

We are not liable for issues caused by inaccurate or incomplete details in your Order.

If delivering to someone else, you must have their permission to share their details.

Each confirmed Order is a separate contract. You’ll receive an order confirmation via email.

If you ask to change or cancel your Order before it’s shipped, we’ll try but can’t guarantee we’ll be able to do so.

We may cancel your Order before shipping, and if so, you’ll get a full refund.

8. Products, Pricing, Delivery Fees & Discounts

Prices and availability of Products are subject to change at our discretion.

All prices and fees are in AUD unless otherwise stated.

Once your Order is confirmed, the price and delivery fee are fixed.

Discounts may be applied at our discretion under specified terms.

9. Payments

Accepted payment methods are listed on the Site and may change at any time.

You must provide accurate billing details. We may ask for ID verification if names don’t match.

By submitting payment info, you authorize us to charge the full amount to your selected method.

If payment fails, we may reject the Order. If accepted, you’ll be charged when we process the Order.

If you make changes or cancel after confirmation, we’ll issue a refund or additional charge accordingly.

We won’t ship your order until full payment is received and confirmed.

10. Gift Cards

Gift cards can be purchased in Australia only and will be emailed after payment is processed.

They can be used for any products. If the order is below the card’s value, the balance remains for future use.

Gift cards are non-refundable and non-redeemable for cash.

If you return an item purchased using a gift card, we’ll credit the amount back to your store account or issue a new card.

Gift cards are valid for 3 years unless otherwise required by law. Unused value will be forfeited after expiry.

We’re not responsible for lost or stolen cards.

We may cancel gift cards in the event of fraud or misuse. We’ll refund any remaining balance if this occurs.

11. Delivery

If your payment is received, we’ll dispatch your Order promptly and email you a confirmation and invoice.

Delivery delays may occur due to circumstances beyond our control. We are not liable for any resulting damages unless caused by us.

If the delivery address is incorrect or incomplete, and the item is returned, you may be charged a redelivery fee.

Risk and title pass to you once delivery is made to your nominated address.

International Orders may be subject to duties and taxes. These charges are your responsibility. Refusing delivery due to change of mind means you must still cover all shipping, customs and return costs.

12. Rights under the Australian Consumer Law

Under the Australian Consumer Law (ACL), you have rights that cannot be excluded. Products must be of acceptable quality, match their descriptions, and be fit for purpose.

Nothing in these Terms limits your rights under the ACL.

13. Returns, Refunds, Exchanges and Store Credits

If you believe you're entitled to a repair, refund, or credit, email support@cookdinehost.com with:

1. Your name
2. Contact details
3. Product description and reason for return
4. Order number and invoice

We’ll comply with ACL requirements for faulty, unsafe, or non-compliant Products. Warranty periods vary by product type and usage.

Change of mind returns are not accepted.

Refunds are only given for damaged items (e.g., cookbooks), within 7 days of delivery. Evidence is required via our contact form.

14. Privacy

See our Privacy Policy for details on how we handle your personal information. It forms part of these Terms.

15. Intellectual Property

You may not copy, modify, republish, or exploit any Intellectual Property on our Site without permission.

16. Limitation of Liability

To the extent permitted by law, we are not liable for any loss or damage resulting from:

1. Access or inability to access this Site or any linked services
2. Use of Products, including ordering and delivery

17. Indemnity

You agree to indemnify us against any loss, damage, or expenses we incur from your breach of these Terms.

18. Links

This Site may contain third-party links. We do not endorse or control the content or privacy practices of linked websites.

19. Severability

If any provision of these Terms is found invalid or unenforceable, it will be severed without affecting the rest of the Terms.

20. Waiver

Any delay or failure to enforce rights under these Terms does not constitute a waiver of those rights.

21. Amendment

We may amend these Terms at any time. Continued use of the Site after changes means you accept the new Terms.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia. By using the Site, you submit to the exclusive jurisdiction of NSW courts.

We make no representation that this Site complies with laws outside Australia. Access from other countries is at your own risk.