About this Privacy Policy

MK Ecco Pty. Ltd. (ABN 661 329 595) trading as CookDineHost (“CookDineHost”) is bound by the Australian Privacy Principles (“APPs”) and complies with the APPs as required by the Privacy Act 1988 (Cth). CookDineHost is committed to protecting and maintaining your privacy. This Privacy Policy describes the types of personal information we may collect, and how we use, hold and disclose this personal information. This Privacy Policy also sets out how you can contact us to access or correct your personal information, ask questions or make a complaint.

All personal information held by CookDineHost will be governed by CookDineHost’s most recent Privacy Policy. Your continued use of the CookDineHost website following the posting of changes to this Privacy Policy indicates that you accept those changes.

Collection of Personal Information

We only collect the personal information that we need for the particular business activity and/or function we are carrying out. Personal information that CookDineHost collects and holds may include your name, email address, date of birth, country, phone number and other identifying information you choose to provide us. When you use our Website, we may also collect personal information about you in the following general categories:

• Usage and preferences: how you interact with our site, pages visited, settings, and cookies.
• Device information: including model, OS, language, identifier, and network info.
• Other information: such as IP address, browser, and timestamps.

How CookDineHost Collects and Holds Personal Information

We mainly collect your personal information when you provide it to us directly. This may occur:

• via phone, email, or contact forms
• when subscribing to newsletters or marketing
• by providing SMS opt-in consent
• through writing to us or during campaigns
• when interacting with staff or making purchases
• during business operations or supply of goods/services

We collect personal info lawfully and fairly. Third-party providers like Klaviyo may collect/store data on our behalf.

Use and Disclosure of Personal Information

We use personal information primarily for:

• marketing and promotions (e.g., newsletters)
• competitions and campaigns
• maintaining website functionality and analytics
• responding to enquiries or complaints
• improving our products and services
• market research and analysis
• identity verification
• maintaining supplier relationships

We may contact you by phone, email, or SMS for any of these purposes.

We only disclose personal data when necessary, including:

• to law enforcement if legally required
• to partner organisations or marketing agents

We ensure third parties (including overseas ones) handle data securely. However, no internet data transmission is 100% secure. We are not responsible for breaches beyond our control.

Cookies

We use cookies to enhance your browsing experience. Collected data includes IP address, browser, referral sites, and pages visited.

The www.cookdinehost.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS and Email.

Links to Other Sites

Our Website may link to external websites for your convenience. These are not operated or endorsed by us. Review their privacy policies before sharing information. We are not responsible for third-party practices.

Your Choice About the Information We Collect

You may update your preferences or opt out of marketing communications in your account settings. You may also opt out through the methods below:

• Email: Click the unsubscribe link in any marketing email.
• SMS: Reply “STOP” to unsubscribe from text messages.
• Push Notifications: Disable notifications in your device settings.

Note: We may still send service-related communications, including policy updates or transactional messages.

Changes and Access to Personal Information

You can:

• request access to your personal information;
• update or correct your details;
• ask us to stop using your information for any purpose.

To do so, please contact us via email or in writing (see "Contact Us" section below). We may require ID verification before actioning your request.

You can also opt out of marketing communications at any time using the unsubscribe options provided in our emails.

Changes to Our Privacy Policy

CookDineHost reserves the right to update this Privacy Policy without notice. Any changes will be published on our website.

Changes will not be applied retroactively or affect previously collected data.

Contact Us

If you have questions about this Privacy Policy, believe you’ve received communications in error, or wish to lodge a complaint, please visit Contact Us page or email us as below:

Email: support@cookdinehost.com

We’ll respond within a reasonable time and do our best to resolve your concern.

More Information

For more on Australian privacy law, visit the Office of the Australian Information Commissioner.

Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

Effective June 2023