Privacy Policy

Last updated: 23 September 2026

About this Privacy Policy

MK Ecco Pty Ltd (ABN 89 661 329 595, ACN 661 329 595) trading as CookDineHost ("CookDineHost", "we", "us" or "our") is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to protecting and maintaining your privacy.

This Privacy Policy explains the kinds of personal information we collect and hold, how we collect, use and disclose it, how you can access or correct your information, and how you can make a privacy complaint.

This policy applies to personal information handled through cookdinehost.com, our customer service channels, marketing activities and other interactions with CookDineHost.

Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

name, email address, telephone number, delivery and billing details;
order, transaction, payment-status and purchase information;
account, subscription, marketing preference and competition-entry information;
information you provide when contacting Customer Service, including enquiries, complaints, warranty claims, photographs or videos;
identity or age-verification information where reasonably required to process an order or comply with applicable requirements; and
information about how you use our website, including IP address, browser and device information, referral source, pages viewed, interactions, timestamps and information collected through cookies, pixels and similar technologies.

We generally do not need to collect sensitive information. If we need to collect sensitive information, we will do so where permitted by law and, where required, with your consent.

How We Collect and Hold Personal Information

We generally collect personal information directly from you when you place an order, create or use an account, subscribe to email or SMS marketing, enter a promotion, contact us, submit a warranty or support request, or otherwise interact with CookDineHost.

We may also collect information automatically when you use our website through cookies, pixels and similar technologies, or receive information from service providers that help us operate our website, process transactions, deliver orders, provide customer support, measure performance or conduct marketing.

Personal information may be held in electronic systems operated by us or by service providers acting on our behalf. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

processing, fulfilling, delivering and administering orders;
processing payments, refunds and other transactions;
providing customer service and responding to enquiries, complaints, returns and warranty claims;
operating, maintaining, securing and improving our website, products and services;
managing accounts, subscriptions, promotions and competitions;
conducting analytics, reporting, research and business planning;
communicating with you about orders, services, policies and other transactional matters;
sending marketing communications where permitted and managing your marketing preferences;
measuring and improving marketing performance, personalising content and advertising and delivering relevant advertising on third-party platforms; and
complying with legal obligations, preventing fraud and protecting our rights and the rights of others.

Orders, Payments and Fulfilment

When you place an order, we use the information you provide to process payment, confirm and fulfil your order, arrange delivery, provide customer service and administer returns, replacements or refunds where applicable.

Payment information is processed through payment providers made available through our website. We do not necessarily receive or store complete payment card details. Payment providers handle information in accordance with their own terms and privacy practices.

For information about delivery, see our Shipping and Delivery page. For returns and replacements, see our Return and Replacement Policy.

Identity and Age Verification

In some circumstances, including where required for particular products, delivery locations or fraud-prevention purposes, we may request information to verify identity or age. We will use verification information for the purpose for which it was requested and related legal, security or fraud-prevention purposes.

Marketing Communications

Where permitted by law, we may use your contact details and information about your interactions with CookDineHost to send or personalise marketing communications, including by email or SMS.

You can unsubscribe from marketing emails using the unsubscribe link in the message. You can unsubscribe from SMS marketing using the unsubscribe method provided in the message. Opting out of marketing does not prevent us from sending transactional or service communications relating to your orders or our relationship with you.

Cookies, Analytics and Advertising

We use cookies, pixels and similar technologies to operate the website, remember preferences and cart activity, understand how visitors use the website, measure website and marketing performance, personalise content and advertising, and support relevant advertising on third-party platforms.

Information collected through these technologies may include device and browser information, IP address, referral information, pages viewed, website interactions and transaction-related events. We may share or make this information available to service providers and advertising or analytics partners for these purposes.

You can manage cookies through your browser settings and, where available, website consent controls. Disabling some technologies may affect website functionality.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

website, ecommerce, hosting and technology service providers;
payment and fraud-prevention providers;
warehousing, logistics, delivery and fulfilment providers;
customer service, email, SMS and other communications providers;
analytics, advertising and marketing service providers;
review, personalisation and website-experience providers;
professional advisers and other service providers that support our business; and
government authorities, regulators, law enforcement or other parties where required or authorised by law.

We do not sell personal information as a standalone product. Our use of advertising and analytics partners may involve sharing or making information available for measurement, personalisation and advertising purposes as described above.

Overseas Disclosure and Processing

Some of our service providers operate or store and process information outside Australia. As a result, personal information may be disclosed to overseas recipients or processed in overseas locations. The countries involved can vary depending on the service provider and the services used.

Where the Australian Privacy Principles apply to an overseas disclosure, we take reasonable steps as required by law in relation to the handling of that information. You may contact us if you would like further information about our overseas disclosure practices.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, for legitimate business purposes and to meet legal, accounting and record-keeping requirements. When personal information is no longer required, we take reasonable steps to destroy or de-identify it where required by law.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding to a request.

In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will provide an explanation where required.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and provide enough information for us to understand and investigate the issue. We will respond within a reasonable time and take reasonable steps to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for information about further complaint options.

Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy information provided by those third parties before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website with the date it was last updated.