CookDineHost is your go-to marketplace for premium cookware, homewares, and foodie essentials. Discover Australian-founded brands like MAKO performance cookware and Asoke small-batch homewares. Plus, shop exclusive cookbooks from top foodies like Marion Grasby and Andy Cooks—all in one place!
Shipping and Delivery
Easter 2025 Shipping & Delivery
To ensure your order arrives before Easter (by 17th April), we recommend placing your order by midnight AEST on the following dates:
- New Zealand: Order by 6th April
- WA, NT, TAS, QLD: Order by 9th April
- VIC, NSW, SA, ACT: Order by 13th April
Note: Orders placed after these dates may not arrive in time for Easter 2025.
General Shipping Information
All orders are dispatched within 24-72 hours; however, during busy periods and over weekends, there may be a small delay in dispatching your order.
Please allow up to 5 working days for dispatch during peak sale periods.
Delivery Locations
We ship to Australia and New Zealand.
and over weekends, there may be a small delay in dispatching your order.Cookbooks are also available for delivery to selected countries in South East Asia, including Brunei, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam.
and over weekends, there may be a small delay in dispatching your order.Note: Currently, we are unable to ship to international locations beyond the above-stated areas.
Delivery Rates
We offer free standard shipping Australia-wide on all orders over $250. For all other orders and regions, delivery is charged as below.
| Region / Order Type | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| All Orders (under $250 AUD) | $13 AUD | $20 AUD (available on cookbooks only) |
| $250 AUD or above | FREE | FREE |
| New Zealand | ||
| Single Book Orders | $15 AUD ($18 NZD*) | - |
| All Other Orders | $27 AUD ($32 NZD*) | - |
| South East Asia | ||
| Cookbooks Only | $35 AUD | - |
| Region / Order Type | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| All Orders (under $250 AUD) | $13 AUD | $20 AUD (available on cookbooks only) |
| $250 AUD or above | FREE | FREE |
| New Zealand | ||
| Single Book Orders | $15 AUD ($18 NZD*) | - |
| All Other Orders | $27 AUD ($32 NZD*) | - |
| South East Asia | ||
| Cookbooks Only | $35 AUD | - |
Remarks: *NZD rate converted from AUD at cart.
Estimated Delivery Times
| Region / State | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| NSW / VIC | 2–8 business days | 1–3 business days |
| SA / QLD / TAS / ACT | 2–8 business days | 1–4 business days |
| WA / NT | 7–12 business days | 3–5 business days |
| Note: Orders may take slightly longer to reach remote/regional areas (10–14 business days). | ||
| New Zealand | 3–14 business days | - |
| South East Asia | 3–12 business days | - |
| Region / State | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| NSW / VIC | 2–8 business days | 1–3 business days |
| SA / QLD / TAS / ACT | 2–8 business days | 1–4 business days |
| WA / NT | 7–12 business days | 3–5 business days |
| Note: Orders may take slightly longer to reach remote/regional areas (10–14 business days). | ||
| New Zealand | ||
| All Regions | 3–14 business days | - |
| South East Asia | ||
| All Regions | 3–12 business days | - |
Note: Delivery to New Zealand and South East Asia may take longer due to customs or freight carriers beyond our control.
You’ll receive an email with tracking details once your order is dispatched. Check your order status using the tracking number on the courier’s website. All orders are delivered via registered courier and require a signature unless you select "Authority to Leave" at checkout.
If Your Address Is Unattended at Delivery
If "Authority to Leave" isn’t provided, your parcel will be taken to the nearest post office for collection within 7 business days before being returned to us.
While we strive to meet indicated delivery times, we cannot guarantee them during busy promotional periods when dispatch delays may occur due to high order volumes or payment/address verification needs.
Address Change
Address changes must be requested before a tracking number is issued. Once dispatched, CookDineHost is not responsible for address updates. We do not reimburse or replace orders due to unsuccessful address changes.
Authority to Leave
By selecting "Authority to Leave" at checkout, you authorize us to leave your parcel at your nominated address without a signature. Proof of delivery will be based on the driver’s confirmation. CookDineHost disclaims liability for ATL deliveries unless required by law, and we won’t replace or refund undelivered items if you choose this option. Drivers may refuse to leave parcels if the location is deemed unsafe.
If you select ATL delivery, risk of loss transfers to you upon delivery confirmation. We’re not responsible once the carrier marks it as "Delivered" or "Notice Left." Cookbook replacements are not available.
Tracking Your Order
For real-time updates, log into your account and visit My Account to view your order status.
After completing your purchase, you’ll receive an email with order confirmation and a tracking link. If you haven’t received it yet, our team is likely still processing your order.
Tracking details may take up to 24 hours to appear online after ordering.
Lost or Damaged Goods
If your order arrives damaged or is lost in transit, please email us with evidence at support@cookdinehost.com.
Lost or Stolen Deliveries
Contact us first with any order concerns for faster resolution. If you file a bank dispute before shipment, we’ll email you. Without a response within 7 days, your order will be canceled.
Pre-Order Information
Review the product description for the expected arrival date of pre-order items. This is an estimate and may shift due to factors beyond CookDineHost’s control. We prioritize shipping pre-orders once stock arrives.
Pre-orders are charged at the time of purchase and cannot be exchanged before delivery. To cancel, email support@cookdinehost.com.
Orders with pre-order and in-stock items will ship together when all items are ready. We do not split shipments.
You’ll receive an order confirmation email upon purchase and a shipping confirmation when dispatched.
Keep your shipping and contact details current to ensure delivery. Update them via support@cookdinehost.com.
Check pre-order status by logging into your account and visiting My Account.
Contact Us
Need more help? Submit an inquiry via our Contact Us page or email support@cookdinehost.com. Our team will respond shortly.