Shipping and Delivery

Same Day Dispatch - Order Before 12pm Melbourne Time

Place your AU order before midday and we'll get it out the door the same day. That means your new kitchen favourites could be with you sooner than you think!

A few things to note:

Applies to Australian orders only, placed before 12pm Melbourne time (AEST/AEDT).
If any item in your order is on pre-order, same day dispatch won't apply - we'll ship everything together once all items are ready.
QLD knife orders require an ID check before dispatch - see below for details.
If we need to verify or confirm your delivery address, dispatch may be delayed while we sort it out.
Orders placed on weekends or Australian public holidays will be dispatched the next business day.
During peak sale periods, our warehouse may need a little extra time - we'll always keep you updated.

General Shipping Information

During busy periods and weekends, dispatch may take a little longer.

In peak sale periods, please allow 2-4 business days for warehouse processing.

QLD Knife Orders

QLD Knife Orders: Queensland regulations require an ID check before we can ship orders containing knives. Once your ID is verified, your order will be dispatched promptly.

Delivery Locations

We ship to Australia, New Zealand and Singapore.

Cookbooks are also available for delivery to selected countries in South East Asia (Brunei, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Thailand, Vietnam).

Our previous regional stores for the USA, Canada and the EU have now been closed as part of a consolidation of our operations.

We are working toward reopening access to these regions via our AU store in the future, however we do not have a confirmed timeline at this stage.

We appreciate your patience and continued support.

Delivery Rates

We offer free standard shipping Australia-wide on all orders over $249.

Region / Order Type	Standard Shipping	Express Shipping
Australia
All Orders (under $249)	$13 AUD	$25 AUD
Orders $249+	FREE	$25 AUD
New Zealand
Single Book Orders	$15 AUDConverted to NZD	-
All Other Orders	$27 AUDConverted to NZD	-
Singapore
Single Book Orders	$15 AUDConverted to SGD	-
All Other Orders	$30 AUDConverted to SGD	-
South East Asia - Brunei, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Thailand, Vietnam
Single Book Orders	$30 AUDConverted to local currency	-

Order Type	Standard	Express
Australia
Under $249	$13 AUD	$25 AUD
$249+	FREE	$25 AUD
New Zealand
Book Only	$15 AUDConverted to NZD	-
All Other	$27 AUDConverted to NZD	-
Singapore
Book Only	$15 AUDConverted to SGD	-
All Other	$30 AUDConverted to SGD	-
South East Asia
Book Only	$30 AUDConverted to local currency	-

Estimated Delivery Times

Region / State	Standard Shipping	Express Shipping
Australia
VIC / NSW / ACT / SA	2-3 business days	1-2 business days
QLD / TAS	3-5 business days	3-4 business days
WA / NT	3-7 business days	3-5 business days
New Zealand
New Zealand	7-10 business days	-
Singapore
Singapore	8-10 business days	-
South East Asia
Brunei, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Thailand, Vietnam	12+ business days	-

Region	Standard	Express
Australia
VIC / NSW / ACT / SA	2-3 Days	1-2 Days
QLD / TAS	3-5 Days	3-4 Days
WA / NT	3-7 Days	3-5 Days
New Zealand
New Zealand	7-10 Days	-
Singapore
Singapore	8-10 Days	-
South East Asia
All SEA countries	12+ Days	-

International Delivery Delays

International shipments may be delayed due to customs inspections beyond our control.

Address Changes

Need to update your delivery address? Get in touch with us before tracking is issued and we'll sort it out. Once your order has shipped, we're unable to amend the address, so please double-check your details at checkout!

Authority to Leave

By selecting Authority to Leave at checkout, you're giving permission for your parcel to be left without a signature. Please note that once your order is marked as "Delivered," we are not liable for any loss or damage.