GET IT IN TIME FOR CHRISTMAS
PLACE YOUR ORDER BY:
*8th December for New Zealand - FINISHED*
15th December for QLD, WA, NT, TAS & ACT
18th December for VIC, NSW & SA
Shipping and Delivery
Want Your Order Before Christmas? Here’s When to Shop
To make sure your gifts arrive by 24 December, place your order before the dates below.
Once these pass, we’ll still ship fast - but we can’t guarantee pre-Christmas delivery.
New Zealand: Order by 8 December
WA, QLD, NT, TAS & ACT: Order by 15 December
VIC, NSW & SA: Order by 18 December
Currently, our warehouse is working hard and most orders are being dispatched the same day,
or next business day.
General Shipping Information
We dispatch all orders within 24–48 hours.
During busy periods and weekends, dispatch may take a little longer.
In peak sale periods, please allow 2-4 business days for your order to leave our warehouse
QLD Knife Orders: Queensland regulations require an ID check before we can ship orders containing knives. Once your ID is verified, your order will be dispatched promptly
Delivery Locations
We ship to Australia and New Zealand.
Cookbooks are also available for delivery to selected countries in South East Asia, including Brunei, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam.
Note: We are currently unable to ship to international locations beyond the regions listed above.
Delivery Rates
We offer free standard shipping Australia-wide on all orders over $250. For all other orders and regions, delivery is charged as below.
| Region / Order Type | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| All Orders (under $250 AUD) | $13 AUD | $20 AUD (cookbooks only) |
| $250 AUD or above | FREE | FREE |
| New Zealand | ||
| Single Book Orders | $15 AUD ($18 NZD*) | - |
| All Other Orders | $27 AUD ($32 NZD*) | - |
| South East Asia | ||
| Cookbooks Only | $35 AUD | - |
| Region / Order Type | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| All Orders (under $250 AUD) | $13 AUD | $20 AUD |
| $250 AUD or above | FREE | FREE |
| New Zealand | ||
| Single Book Orders | $15 AUD ($18 NZD*) | - |
| All Other Orders | $27 AUD ($32 NZD*) | - |
| South East Asia | ||
| Cookbooks Only | $35 AUD | - |
Remarks: *NZD rate converted from AUD at checkout.
Estimated Delivery Times
| Region / State | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| NSW / VIC Metro | 2–3 business days | 1–2 business days |
| NSW / VIC Regional | 2–8 business days | 1–3 business days |
| SA / QLD / TAS / ACT | 2–8 business days | 1–4 business days |
| WA / NT | 7–12 business days | 3–5 business days |
| Note: Orders may take longer in remote areas (10–14 business days). | ||
| New Zealand | 3–14 business days | - |
| South East Asia | 3–12 business days | - |
| Region / State | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | ||
| NSW / VIC | 2–8 business days | 1–3 business days |
| SA / QLD / TAS / ACT | 2–8 business days | 1–4 business days |
| WA / NT | 7–12 business days | 3–5 business days |
| Remote delivery: 10–14 business days | ||
| New Zealand | ||
| All Regions | 3–14 business days | - |
| South East Asia | ||
| All Regions | 3–12 business days | - |
Note: Delivery to New Zealand and South East Asia may take longer due to customs or freight issues beyond our control.
You’ll receive tracking info by email once your order is dispatched. All deliveries require a signature unless "Authority to Leave" is selected at checkout.
If Your Address Is Unattended at Delivery
If "Authority to Leave" isn’t selected, parcels are taken to the nearest post office for 7 business days before being returned.
Address Change
Address updates must be requested before tracking is issued. Once shipped, we cannot amend the address or issue replacements/refunds.
Authority to Leave
By choosing ATL, you waive the need for a signature. We are not liable for loss/damage once the parcel is marked "Delivered." Drivers may refuse ATL if unsafe.
Tracking Your Order
Log into your account to track your order.
Tracking may take up to 24 hours to appear after shipping confirmation.
Lost or Damaged Goods
If items arrive damaged or lost, email support@cookdinehost.com with supporting evidence.
Lost or Stolen Deliveries
Contact us before filing disputes. If we don’t hear from you within 7 days after email follow-up, your order may be canceled.
Pre-Order Information
Pre-order estimated arrival dates are in the product description. These may change due to supplier delays.
Pre-orders are charged at checkout. You may cancel anytime by emailing support@cookdinehost.com.
Orders with mixed pre-order and in-stock items will ship together. We do not split shipments.
Update your address or contact info before dispatch by contacting us.
Check status under My Account.
Contact Us
Need more help? Submit a request via our Contact Page or email us at support@cookdinehost.com.
Last updated: May 19, 2025