Returns & Exchanges Policy

Can I return or exchange an item I am not happy with that I’ve purchased from cookdinehost.com?

Each product provided by CookDineHost is subject to specific warranty terms, limitations and exclusions:

• That are supplied with the goods; or
• That are available from CookDineHost upon request.

CookDineHost will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service team within 48 hours of delivery.

Contact us at support@cookdinehost.com for return instructions.

Shipping Refunds

If I return an item to CookDineHost, will I get reimbursed for shipping costs?

No, original shipping costs are non-refundable unless the returned item is found to be faulty by CookDineHost.

Refund Processing Time

How long will it take to get my refund?

Refunds are processed within approximately 30 days and are issued to the original payment method used on cookdinehost.com.

Refund Requirements

What information do you require for the refund?

The goods must be returned within 14 days from receipt of the shipment, in original condition, including unmarked packaging, and must be accompanied by proof of purchase (original tax invoice or receipt).

Used Products

What if my goods are used?

If you discover a fault with a used item, please contact our team. Note that we do not offer refunds for cosmetic changes, especially on cookware made from MAKO Black Carbon Steel — this material is designed to develop a natural patina over time.

Cookware Assessment

I have a problem with my cookware. How do I have it assessed?

• Return the complete item, including any handles or lids (if provided)
• Show the interior clearly by slightly tilting the item upwards

Order Cancellation

Can I cancel my order?

Yes — if your order has not yet been dispatched. Please contact our customer service team immediately at support@cookdinehost.com, and we’ll do our best to cancel your order before it ships.

Still Need Help?

If you can’t find the information you need, please reach out through our Contact Us form. A member of our customer service team will respond shortly.