FAQs

What is your shipping policy?

We aim to dispatch all orders within 24-72 hours. However, during busy periods and over weekends, there may be a small delay in dispatching your order.

For more information, please see our Shipping and Delivery page.

What is your returns policy?

We do not accept the return of products, based on change of mind or incorrect choices on the original order. Refunds are only eligible for damaged products, including cookbooks, caused by third party carriers.

You can find more information on our returns policy at our Returns & Exchanges page.

What does it mean if I have a pre-order item?

Sometimes we have items available on a pre-order offer. That means you can secure your item at a sale price before it’s in stock. Delivery dates for your pre-order items are available on the website on the relevant product page.

Do products come with a warranty?

The MAKO Black Steel collection comes with a lifetime warranty.

The MAKO Black Steel Wok comes with a lifetime warranty excluding the Wok Lid, which comes with a 12 month warranty.

The MAKO Genius 5-Ply stainless steel collection comes with a lifetime warranty excluding their lids, which come with a 12 month warranty.

The MAKO Genius 5-Ply non-stick collection comes with a 12 month warranty, which includes their lids .

The MAKO Master 20 Butcher's Block comes with a 12 month warranty.

The MAKO Prestige 18 Multi-Use Chopping Board comes with a 12 month warranty.

The MAKO 18 All-Purpose Chopping Board comes with a 12 month warranty.

The MAKO Aero Non-Stick Classic Roaster collection comes with a 12 month warranty.

The cookbooks are not covered under warranty.

What is carbon steel?

Carbon steel is lightweight and heats up quickly. Because it is lightweight you get ultimate heat control in getting the pan hot and cool for optimal cooking performance. Carbon steel is the undisputed superior material for a wok.

What is black steel?

Black steel is created using carbon steel that goes through a unique pre-seasoning process where natural oils are applied, and the steel is heated to form a natural iron oxide layer. This creates a naturally non-stick layer and the beautiful matte black finish.

What are the features of black steel?

Naturally non-stick from the moment you open it
Chemical-free surface
High heat tolerance
Easy to clean
Highly rust resistant
Lightweight

Why is the wok pre-seasoned? What does this mean?

It can often take years to develop a proper seasoning on a plain carbon steel surface and be quite difficult to achieve. By pre-seasoning the MAKO Black Steel 14, we’ve accelerated the seasoning process. Meaning your wok will perform as it should – immediately – straight out of the box.

How is the wok pre-seasoned?

The unique black steel is created using natural oils and heat treatment to create the natural, chemical-free, pre-seasoned surface.

Does the wok have an applied non-stick coating?

No, this is not a chemical or traditional non-stick coating. The MAKO Black Steel cookware range is created from our black steel process (as above).

Is MAKO Black Steel cookware PFOA and PTFE free?

Yes, because MAKO Black Steel cookware don’t use traditional chemical non-stick coatings. Thus, the Black Steel Wok is free from all PFOAS or PTFEs.

Do I have to oil my wok?

Yes. To continue to build the natural patina after every use, you should clean your wok as instructed, dry it completely and lightly re-oil the surface.

What type of oil should I use?

For black steel cookware, you should always use oils that can handle high heat, such as vegetable or canola oil. Never use oils like olive oil, which has a lower smoking point.

What is a patina?

A patina is a layer that is gradually produced over time on your MAKO wok, which creates an easy-release surface on the pan. This process occurs during seasoning and/or when oils and fats are released during cooking and generates a protective layer on the base of the pan.

One of the best parts of owning a MAKO wok is this natural patina that will build over time on the surface of your wok. This adds flavour, increases the natural non-stick ability and enhances the cooking experience. Each time you use your wok, this patina will build further.

To maintain your patina, it is important to carefully follow our cleaning and aftercare instructions.

Does MAKO cookware come with a warranty?

The MAKO Black Steel collection comes with a lifetime warranty.

The MAKO Black Steel Wok comes with a lifetime warranty excluding the Wok Lid, which comes with a 12 month warranty.

The MAKO Genius 5-Ply stainless steel collection comes with a lifetime warranty excluding their lids, which come with a 12 month warranty.

The MAKO Genius 5-Ply non-stick collection comes with a 12 month warranty, which includes their lids .

The MAKO Aero Non-Stick Classic Roaster collection comes with a 12 month warranty.

I’m not sure which cookbooks to choose! Which is best for my needs?

MARION: Recipes and stories from a hungry cook
This book is for anyone who shares Marion's deep love of food, from Asian classics and European dishes to Modern Australian fare and everything in between (and wants to know where it all began).
Shop now

Always Delicious by Marion Grasby
This book is for cooks who want to try out some of Marion's most popular (and mostly Asian and fusion) recipes, while learning her fundamental techniques and foolproof tips.
Shop now

Just as Delicious by Marion Grasby
This book is for those wanting more of a deep dive into cooking techniques and who enjoy a wide variety of dish types, such as desserts, breads and braises among Marion's classic noodles, stir-fries and more.
Shop now

Mama Noi: Secrets from an Asian Mama’s kitchen
This book is for someone who digs the Asian takeaway and restaurant classics, raves about all things retro... and loves Mama Noi's no-nonsense style of home cooking.
Shop now

Andy Cooks: The Cookbook
This book is for fans of Andy Cooks and his food, and all those keen to know how to make restaurant-quality food in a home kitchen
Shop now

Do cookbooks come with a warranty?

Unfortunately the cookbooks are not covered under warranty.

Please see our Returns and Exchanges policy for more information.

What is the size of the wok?

Your MAKO Black Steel Wok is 14” inches in diameter. This size ensures it’s suitable for all types of wok cooking – suitable for smaller meals and large enough for a family meal. It is also important to have enough room in your wok to ensure ingredients are not overcrowded.

What stovetops does it work on?

Because of the flat base, it works on all stovetops, including induction.

It is important that the size of the pans are close in size to the burner/element you are using to ensure even heat distribution. We also recommend gradually heating your pan on induction, as black steel is extremely reactive, meaning it gets hot quick.

Where is MAKO Wok made?

It has been designed in Melbourne, Australia and manufactured in Taiwan. Our Wok Kit accessories are made in China.

Is the MAKO Wok food safe?

Yes, our wok is food safe and tested to FDA standards.

What is the wok masterclass? How do I access it?

Every purchase of a MAKO Wok Kit comes with an exclusive masterclass, which is accessible via the QR code included in the MAKO Wok packaging. This unique video series covers everything you need to know about wok cooking from getting started and seasoning to care, recipe ideas and handy tips and tricks.

Can I put it in the dishwasher?

No, please don’t put your MAKO wok in the dishwasher as this will damage both the wood handles and the patina layer. The wok is very easy to clean with the handy wok brush.

What utensils can I use?

We recommend using wood and stainless-steel utensils that can handle a high heat. Please do not use plastic utensils as the high heat cooking may cause them to melt.

Can I use metal utensils?

Yes, our black steel finish is safe for use with metal utensils

Can I use the trivet for other pots and pans?

Of course. The MAKO trivet is made from European-grade silicone, which is suitable for all hot pots and pans. Use the trivet to take the MAKO wok to the table to serve.

How big is the box?

62.5x40x16.5cm or 24.6x15.7x6.5". Made from cardboard, all our packaging is plastic-free.

How much does the wok weigh? Is it heavy?

Our Wok has been designed at an optimal weight and balance for performance and control. It is 1.6kg / 3.5lbs

How to clean before the first use

Before the first use, wash the wok with only hot water and your brush. The MAKO Wok is pre-seasoned, so you can use it immediately. Dry your wok with a clean kitchen towel or paper towel, and then place it over a medium heat until no moisture remains.

How do I wash the wok after use?

After use, always let your wok cool down before using cold water, otherwise warping may occur. Once your wok is cool, clean it with warm water and your brush or a scratch-free sponge. Use as little detergent as possible because it often contains acid that may damage your patina layer or cause rust. Never put your wok in the dishwasher.

What if there is still food stuck on the wok?

If your wok needs a little extra cleaning, pour in a small layer of water and bring it to the boil. Let the water cool down, then remove the residue with your brush or spatula. This doesn’t affect the patina layer, but it should lift away any stubborn food remains.

How do I ensure the wok is perfectly clean and ready for the next use?

After cleaning, place your wok over medium heat until no moisture remains. Then add 2 teaspoons of vegetable oil and use some paper towel to wipe the oil over the interior surface of the wok while it’s hot (be careful!). This helps protect your wok and build a beautiful patina. Now store the wok in a dry space.

Please don’t stack extra pans on top of your wok, as this may cause damage to its surface. If you do, try placing some paper towel in your wok to help protect it.

How do I clean the wooden utensils?

Wooden utensils should be hand-washed and dried immediately. Do not place them in the dishwasher.

Mako Black Steel 14 Wok

37x59x14.8cm | 14.5x23x5.8"Carbon Steel / Beechwood

Trivet

20x20x0.8cm | 7.8x7.8x0.3"Silicone

Spatula

34.5x7.5x1.7cm | 13.5x2.9x0.6"Beechwood

Strainer

39.5x14x7cm | 15.5x5.5x2.7"Beechwood / Stainless Steel

Wok Brush

5.4x5.4x9cm | 2.1x2.1x3.5"Beechwood / Sisal

Wok weight

1.6 kg

Wok Thickness

1.5mm

Dimension of the bottom of the wok

14cm

How many litres capacity for MAKO Wok?

Around 3 litres of water

Can I use the pan on a BBQ?

Yes, it can go directly on the BBQ. This may cause some dark markings or heat spots on the underside due to the high and direct heat, but won't affect performance.

Why does my pan have a black mark?

Your pan can develop darkened patches or spots. This can be caused by ‘hot spots’ on your heat source. These won’t affect performance and will reduce over time.

I have burnt bits I can’t get off my pan. Help!

To remove any burnt bits of food on your pan, we recommend heating up water to a high heat and using a wooden spatula to scrape the pan down. Once the pan is clean, we recommend you heat it again to properly dry the pan, and wipe it down with oil to help reseal the patina.

What is my pan meant to look like as I use it?

Your MAKO Black Steel pan is designed for performance. As the patina surface continues to develop it doesn’t always look pretty. Actually, it can look quite patchy! Don’t be alarmed – that’s completely normal for the conditioning of black carbon steel. After 10+ uses you’ll find the surface becomes more glossy and even.

Why does my steak/sear pan smell when I first heat it up?

Even after a wash before the first use, the natural oils on the black steel can sometimes give a certain smell when you use it. This is normal, not dangerous, and will dissipate after a couple of cooks.

Is the pan meant to smoke this much?

When you’re cooking at a high heat, you can expect more smoke. Sometimes this is just because there’s oil in the pan, but this can also happen when there is vacant surface area in the pan. Not many other pans will conduct such high heat so while you may not be used to seeing this amount of smoke, rest assured it’s normal.

What is carbon steel?

Carbon steel is lightweight and heats up quickly. Because it is lightweight you get ultimate heat control in getting the pan hot and cool for optimal cooking performance. Carbon steel is the undisputed superior material for a wok.

What is black steel?

Black steel is created using carbon steel that goes through a unique pre-seasoning process where natural oils are applied, and the steel is heated to form a natural iron oxide layer. This creates a naturally non-stick layer and the beautiful matte black finish.

What are the features of black steel?

Naturally non-stick from the moment you open it
Chemical-free surface
High heat tolerance
Easy to clean
Highly rust resistant
Lightweight

Why is the carbon steel pre-seasoned? What does this mean?

It can often take years to develop a proper seasoning on a plain carbon steel surface and be quite difficult to achieve. By pre-seasoning the MAKO Black Steel, we’ve accelerated the seasoning process. Meaning your iems will perform as it should – immediately – straight out of the box.

How is the MAKO black steel range pre-seasoned?

The unique black steel is created using natural oils and heat treatment to create the natural, chemical-free, pre-seasoned surface.

Do the Black Steel pans have an applied non-stick coating?

No, this is not a chemical or traditional non-stick coating. The MAKO Black Steel cookware range is created from our black steel process (as above).

Is MAKO Black steel cookware PFOA and PTFE free?

Yes, because MAKO Black Steel cookware don’t use traditional chemical non-stick coatings. Thus, the range is free from all PFOAS or PTFEs.

Do I have to oil it?

Yes. To continue to build the natural patina after every use, you should clean your wok or pans as instructed, dry it completely and lightly re-oil the surface.

What type of oil should I use?

You should always use oils that can handle high heat, such as vegetable or canola oil. Never use oils like olive oil, which has a lower smoking point.

What is a patina?

A patina is a layer that is gradually produced over time on your MAKO wok or pan, which creates an easy-release surface on the pan. This process occurs during seasoning and/or when oils and fats are released during cooking and generates a protective layer on the base of the pan.

One of the best parts of owning a MAKO black steel is this natural patina that will build over time on the surface of your wok. This adds flavour, increases the natural non-stick ability and enhances the cooking experience. Each time you use your wok, this patina will build further.

To maintain your patina, it is important to carefully follow our cleaning and aftercare instructions.